Inconnu Development – Support Guidelines

Please read these guidelines before opening a support ticket.

1. Support Channel

• Official Discord Server Only
  All support requests must be submitted via our official Discord server using the built-in ticket system.
• No Other Channels
  We do not provide support via email, private messages, social media, or other forums.

2. Ticket Policy

• One Issue per Ticket
  Please open a separate ticket for each distinct issue (1 problem = 1 ticket).
• Bug Reports vs. Feature Requests
  • Bug Report: Unexpected behavior or error that breaks functionality.
  • Feature Request: Suggestions for new features or improvements.
  Please label your ticket accordingly.

3. Plugin Interactions

• Third-Party Conflicts
  If your issue involves conflicts with other plugins, our team will do its best to provide a fix or workaround in our plugin—but compatibility fixes are not guaranteed, as they depend on the other plugin’s code.

4. License Verification

• Valid License Required
  To receive support, you must hold a valid license for the plugin in question.
• Spot Checks
  Our team may request proof of purchase or license key at any time. Failure to provide valid proof may delay or void support.

5. Ticket Conduct

• Stay On-Topic
  Keep all conversation relevant to the ticket’s issue.
• Politeness & Respect
  Harassment, profanity, or spam will not be tolerated.
• Abuse of Ticket System
  Repeatedly opening frivolous or “test” tickets may result in suspension from support.

6. Escalation & Exclusion

• Repeated Abusers
  Users who repeatedly open unnecessary tickets or violate these guidelines may be barred from further support at the team’s discretion.
• Appeals
  If you believe you were wrongly excluded, please contact a member of the Inconnu Development staff via a direct Discord message (not ticket).

7. Documentation & Self-Help

• Knowledge Base
  Check our public documentation and FAQ channels before opening a ticket; your question may already be answered there.
• Logs & Screenshots
  Providing server logs, error messages, and screenshots speeds up diagnosis—please include these in your ticket.

8. Privacy & Data Handling

• Data Storage
  All information you provide is stored only within the Discord ticket channel and retained for documentation.
• Data Retention
  Ticket contents are not automatically deleted. If you wish to remove your data after resolution, submit a deletion request and we will oblige.
• Security Reminder
  Please never share database passwords, Discord bot tokens, or any other sensitive credentials in support tickets.

Thank you for choosing Inconnu Development! We aim to deliver clear and effective support—your cooperation with these guidelines helps us help you faster.